My paper with Kuza.com co-founder Andrew Maunder, Beyond the phone number: Challenges of representing informal microenterprise on the Internet, appears in the new volume, Living Inside Mobile Social Information, edited by James Katz. Thanks to Prof. Katz and to the College of Communication at Boston University for including us in the great workshop, and in the resulting open-access publication. (full book download here)
Donner, J., & Maunder, A. (2014). Beyond the phone number: Challenges of representing informal microenterprise on the Internet. In J. E. Katz (Ed.), Living inside mobile social information (pp. 159–192). Dayton, Ohio: Greyden Press.
“Throughout the developing world, details about even the tiniest businesses are beginning to be captured, processed, stored, and disseminated by the servers and services comprising the global Internet. How (and how successfully) will services on the Internet represent these businesses, when the lines between a small enterprise—an institution or service—and the entrepreneur—a person—supporting it are so blurred?”