I’m happy to report that Preeti Mudliar and I have a new paper in Mobile Media and Communication about the CGNet Swara platform for citizen journalism in India. The archival version is available here, behind the Sage paywall. A ‘pre-publication’ version is hosted right here.
Mudliar, Preeti, and Jonathan Donner. “Experiencing Interactive Voice Response (IVR) as a Participatory Medium: The Case of CGNet Swara in India.” Mobile Media & Communication, 2015. doi:10.1177/2050157915571591.
With the widespread use of mobile phones in the developing world, interactive voice response (IVR) systems are increasingly accessible to people with low literacy and/or limited financial resources. Interest in using IVR systems as a means to increase citizen participation in society has increased. Yet, research exploring the potential of IVRs—with particular affordances, constraints, and norms—to facilitate citizen participation in society remains limited. Drawing on field data gathered as part of a study of CGNet Swara, an IVR-based citizen journalism platform in rural India, we introduce the concept of a “participatory IVR” and undertake a phenomenological inquiry to account for user interactions with the system.
This is the second paper we have written on CGNET Swara. The first (with Bill Thies) is here.